Privacy Policy — Your Data, Your Rights at 0klv

1 Who We Are

0klv ("we", "us", "our", "the Platform") operates the online betting and casino website accessible at https://0klv.io. We are committed to protecting and respecting the privacy of all individuals ("you", "the Player", "the User") who interact with our platform.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read it carefully before registering an account or using any part of the 0klv platform. By using 0klv and accepting our Terms & Conditions, you acknowledge that you have read and understood this Privacy Policy.

For any privacy-related questions or requests, you may contact our Data Protection team at any time using the contact details provided in Section 13 of this policy.

2 Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:

• Full legal name and date of birth
• Residential address (including city, district, and postcode)
• Email address and mobile phone number
• National Identity Card (NID) number or passport details (for KYC verification)
• Payment method details, including bKash, Nagad, Rocket, or Upay account references
• Username and encrypted password
• Any information provided in correspondence with our support team

2.2 Information Collected Automatically

When you access the 0klv platform, our systems automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Betting and gaming activity (game types, stake amounts, win/loss records)
• Session duration, login timestamps, and logout timestamps
• Referral source (the URL or channel through which you arrived at 0klv)

2.3 Information from Third Parties

In certain circumstances, 0klv may receive information about you from third-party sources, including:

• Identity verification and KYC service providers
• Payment processors and mobile banking operators (bKash, Nagad, Rocket, Upay)
• Fraud detection and anti-money-laundering screening services
• Publicly available sources, where relevant to our compliance obligations

3 How We Use Your Data

0klv uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and operate your 0klv player account, including processing login credentials and account preferences.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain an accurate transaction history.
• Identity verification: To verify your identity and age (21+) in accordance with our KYC obligations and to comply with anti-money-laundering requirements.
• Platform operation and improvement: To analyse usage patterns, fix technical issues, test new features, and improve the overall player experience on the 0klv platform.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit and session limits, and provide self-exclusion tools as required.
• Customer support: To respond to enquiries, resolve disputes, process complaints, and provide general account assistance.
• Legal and regulatory compliance: To meet our obligations under applicable law, including record-keeping, reporting, and responding to lawful requests from authorities.
• Marketing communications (with consent): To send you promotional offers, bonuses, tournament announcements, and platform updates by email or SMS, where you have given explicit consent.

4 Legal Basis for Processing

Every data processing activity carried out by 0klv is grounded in one or more of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and 0klv — including operating your account, processing payments, and settling bets.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements, and financial record-keeping.
• Legitimate interests: Processing carried out in pursuit of 0klv's legitimate business interests, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit, freely given consent — most commonly for marketing communications. You may withdraw this consent at any time without penalty.

5 Sharing Your Data

5.1 Third-Party Service Providers

0klv shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include KYC and identity verification providers, payment processors (including bKash, Nagad, and Rocket), fraud screening services, cloud hosting infrastructure providers, customer support platform operators, and game content providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. All third-party service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

5.2 Legal and Regulatory Disclosure

0klv may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or lawful governmental request. We will notify you of such a disclosure unless prohibited from doing so by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of 0klv's business assets, your personal data may be transferred to the successor entity. We will provide reasonable notice before your data is transferred and becomes subject to a different privacy policy.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 0klv uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without impairing your ability to use 0klv.
• Performance and analytics cookies: Collect anonymised data about how visitors interact with the platform, helping us identify errors and measure the effectiveness of new features.
• Functionality cookies: Remember your preferences (such as language and display settings) to personalise your experience across sessions.
• Marketing cookies (with consent): Used to track the effectiveness of promotional campaigns and, where you have consented, to deliver relevant offers tailored to your betting interests.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain categories of cookies may impact your experience of the 0klv platform, including your ability to remain logged in or access personalised features. Instructions for managing cookies are available through your browser's help documentation.

7 Data Retention

0klv retains personal data for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of five years following account closure, to comply with anti-money-laundering and financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC and identity documents: Retained for the period required by applicable law, typically five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for up to three years from the date of the last communication, unless the subject matter of the communication requires a longer retention period.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous in a manner that prevents reconstruction of the original data.

8 Security Measures

0klv implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest within our database infrastructure
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication requirements for all administrative system access
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Continuous monitoring of platform activity for anomalous access patterns and potential security incidents
• Formal data breach response procedures, including notification protocols for affected players

9 Your Rights

As a registered player on 0klv, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.

• Right of access: You may request a copy of the personal data 0klv holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Certain corrections (such as name changes) may require supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Note that we may be required to retain certain data by law even following a deletion request.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

The 0klv platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on 0klv or that we hold personal data relating to a minor, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action. We take our obligations in respect of underage access extremely seriously and cooperate fully with any investigation in this regard.

11 Third-Party Links

The 0klv platform may contain references to or integrations with third-party services, such as game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) whose game interfaces are embedded within the platform. While 0klv takes care in selecting its third-party partners, we are not responsible for the privacy practices or content of third-party systems.

This Privacy Policy applies solely to data processed by 0klv. We encourage you to review the privacy policies of any third-party service providers whose interfaces you interact with through the 0klv platform to understand how they handle your data independently of 0klv's systems.

12 Policy Updates

0klv reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the platform. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email.

Your continued use of the 0klv platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes. If you object to any revision, you should cease using the platform and may contact our support team to request account closure and data deletion.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 0klv processes your personal data, please contact our Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to respond to all privacy-related requests within 30 calendar days
• Subject Line: Please include "Privacy Request" in the subject line of your email to ensure your message is directed to the appropriate team

For responsible gaming enquiries, deposit limit requests, or self-exclusion applications, please visit our Responsible Gaming page or include "Responsible Gaming" in the subject line of your email to our support team.